Refund policy

Return and Refund Policy

At Closetdewin, all items are carefully inspected and documented before shipping.

Return Window Buyers must request a return within 24 hours of delivery confirmation. Once your return is approved, the item must be shipped back within 7 days of approval.

How to Request a Return

To request a return, email support@closetdewin.com within 24 hours of delivery confirmation. Please include your order number, the item you wish to return, and the reason for your request. Wait for return approval and shipping instructions before sending your item back.

Return Shipping Return shipping is the responsibility of the buyer. We recommend using a trackable shipping method to ensure safe return delivery.

Security Tag Each item is shipped with a Closet de Win security tag attached. Returns will only be accepted if the tag remains attached and untampered. Items must be returned in the same condition as received, with all original inclusions.

Final Sale Items All clothing items are final sale and are not eligible for returns or refunds. Items marked "Final Sale" are not eligible for return.

Cancellations Orders may be cancelled before shipment only. Once shipped, the return policy above applies.

Refund Processing Refunds are issued to the original payment method within 5–7 business days of receiving and inspecting the returned item.

We recommend reviewing all photos and descriptions carefully before purchasing. If you have any questions, please contact us.