Frequently Asked Questions
What is Closetdewin?
Closetdewin is a curated luxury resale boutique specializing in authenticated pre-owned designer handbags and premium apparel. We source and verify every piece to ensure quality and authenticity before it reaches you.
Are your items authentic?
Yes — authenticity is our top priority. Every item listed on Closetdewin is carefully authenticated before being offered for sale. We stand behind the quality and legitimacy of every piece in our collection.
What condition are the items in?
All items are pre-owned and condition is clearly noted in each product listing. We use standardized descriptions (Excellent, Very Good, Good) so you know exactly what to expect. Photos are taken to reflect the true condition of each piece.
What is your return policy?
We want you to love your purchase. If you're not satisfied, please review our Delivery & Returns page for full details on our return process and eligibility.
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times vary by location. Please visit our Delivery & Returns page for estimated shipping timelines.
Do you ship internationally?
We currently focus on US-based orders. International shipping availability may vary — please contact us for more information.
How do I know my size?
Each listing includes measurements and sizing details where applicable. We recommend comparing these to your own measurements for the best fit, as sizing can vary across designer brands.
How can I contact you?
You can reach us through our contact page or by emailing us directly. We aim to respond to all inquiries within 1–2 business days.